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This article explains how to troubleshoot and resolve issues with the Ask for Access feature, which allows DPO Admins or Company DPOs to request temporary access to documents and sessions.

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Feature Overview

  • Who can request: DPO Admins or Company DPOs.
  • How it works:
    1. Request made via the Admin Panel.
    2. Owner receives an email with approval link.
    3. Access is granted once approved.
    4. Access expires automatically (default: 336h, configurable via the config key ‘ACCESS_GRANT_DURATION_HOURS’).

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How to request access?

Requester (DPO Admin / Company DPO)
  • Opens the Admin Panel.
  • Navigate to the documents page or chat session page
  • Selects one or more documents or sessions.
  • In the Actions dropdown menu, choose Request access.

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Owner (Document / Session Owner)

  1. Receives an email notification containing:
    • Requester identity
    • List of requested items
    • An approval link
  2. Chooses one of two options:
    • Accept → Temporary access is granted for the configured duration.
    • Refuse → No access is granted.
  3. In both cases:
    • The system records the decision in logs.
    • The requester receives an email confirmation with the outcome (approved or refused).
  4. If access is approved, it expires automatically once the time window ends.
Limitations
The email content and branding are not customizable.
Emails are sent only in English.