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Submit a ticket

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Track your requests on Zendesk

A Zendesk account is required to submit and track a request.
Zendesk centralizes all requests and bug reports. Creating an account allows you to track their status.

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Report a bug via the flag button in Paradigm

This method is recommended when the issue is directly related to a conversation or a document. It also allows you to report an issue without leaving the application during your use.
  • Click on the flag icon in the relevant conversation
  • Fill in all the required information
  • Check the box allowing you to share the associated document(s), if possible
  • Validate the submission of the report

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Contact us by email

support@lighton.ai This method is recommended if you cannot access the interface or if you need to provide a large amount of detail.

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Optimal content of a request

Regardless of the channel used (email, Zendesk, or flag), we invite you to provide as much information as possible to enable better analysis and resolution of the reported issue.

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For an issue, please provide:

  • A clear and detailed description of the issue
  • The steps you followed to reproduce the issue
  • The expected result: what you think should happen when following the reproduction steps
  • The observed result: what you actually observe when following the reproduction steps
  • Screenshots and/or a video showing the issue and/or an error message
  • Any information you can give us is relevant for exemple:
    • Operating system (Windows, Mac, Linux, …)
    • Browser and version
    • Paradigm version
    • If applicable, the Paradigm environment (Pre-production, Production)
    • Approximate date and time
Console errors: If you are comfortable with technical details, you can check your browser console (F12 key on Chrome or Firefox):
  • Right-click on the web page
  • Select “Inspect” or “Inspect Element”
  • Click on the “Console” tab
  • Capture any error messages

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For a feature request, please provide:

  • An exhaustive description of the expected feature
  • The need or objective that this feature would address
  • A concrete use case