Effective date: 28/05/2026 Version 1.0 These Terms of Service (“Terms”) govern access to and use of the LightOn Console platform and its associated APIs (“Console” or “Service”). By creating an account or using the Service, you accept these Terms in full. If you do not agree, you must not use the Service.Documentation Index
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Article 1 – Definitions
For the purposes of these Terms, the following terms shall have the meanings set out below: “Console” or “Service”: The LightOn developer platform accessible at https://console.lighton.ai (or any successor URL), including the web portal, REST APIs, playgrounds, usage dashboards, and any related tools or documentation made available by LightOn. “LightOn” or “Provider”: LightOn SA, a French company (société anonyme) registered in the Paris Trade and Companies Register (Registre du Commerce et des Sociétés de Paris) under number 821 100 690 00014, with its registered office at 2 Rue de la Bourse, 75002 Paris, France, represented by its President. “Customer” or “you”: Any natural person or legal entity that creates an account on the Console and uses the Service, whether under a Free Tier, a paid subscription, or an Enterprise arrangement. An account created by a natural person acting on behalf of a legal person is deemed to have been created by that legal person. “User”: Any natural person authorised by the Customer to access the Console under the Customer’s account. “API Key”: A unique credential generated by the Console allowing the Customer or its applications to authenticate to and call the Console APIs. “AI Features”: The artificial intelligence capabilities made available through the Console APIs, including but not limited to: text generation and completion (LLM inference), embeddings, retrieval-augmented generation (RAG), semantic and hybrid search, document indexation, optical character recognition (OCR), vision and multimodal analysis or generation, and any additional features published in the Documentation. “Input Data”: Text, documents, images, or any other content submitted by the Customer to the Service for processing. “Output Data”: Text, embeddings, vectors, parsed documents, search results, or other content generated or returned by the Service in response to the Customer’s requests. “Customer Data”: Input Data and Output Data, collectively, as well as any metadata, configuration data, and other information associated with the Customer’s account and usage. “Documentation”: The technical documentation, API reference, integration guides, and any other materials published by LightOn at https://docs.lighton.ai or through the Console interface. “Free Tier”: A no-charge access level providing limited API call volumes and feature access as described in Article 6 – Free Tier and in the current Pricing Page. “Paid Plan”: A subscription or usage-based plan, as described on the Pricing Page and in Article 7 – Paid Plans and Billing. “Enterprise Deployment”: Any deployment mode other than the standard multi-tenant SaaS, including but not limited to On-Premises, Managed Mono-Tenant SaaS, or Hybrid deployments, governed by separate Special Terms appended to or associated with these Terms. “Pricing Page”: The page available at https://lighton.ai/pricing, as updated from time to time, setting out the rates, quotas, and available plans. “DPA”: LightOn’s Data Processing Agreement, governing personal data processing where LightOn acts as a data processor, provided upon request at compliance@lighton.ai. “AUP”: LightOn’s Acceptable Use Policy, set out in Article 10 – Acceptable Use Policy (AUP) of these Terms. “EU AI Act”: Regulation (EU) 2024/1689 of the European Parliament and of the Council on artificial intelligence. “GDPR”: Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data. “SLA”: The Service Level Agreement specifying availability and support commitments, are available upon request at compliance@lighton.ai or appended to the relevant plan or Enterprise arrangement. “Effective Date”: The date on which the Customer completes account registration or, in the case of Enterprise Deployments, the date of signature of the applicable Purchase Order or Enterprise Agreement.Article 2 – Contractual Documents
2.1 Order of precedence
The contractual relationship between LightOn and the Customer is governed, in descending order of priority, by:- Any signed Purchase Order or Enterprise Agreement (for Enterprise Deployments);
- Any applicable Special Terms and Conditions (for Enterprise Deployments);
- These Terms of Service and their appendices;
- The applicable SLA;
- The DPA (where personal data processing applies);
- The Documentation.
2.2 Entire agreement
Except as specified in section 2.4 below, these Terms, together with the documents listed above, constitute the entire agreement between LightOn and the Customer (hereinafter “the Parties”) and supersede all prior representations, negotiations, and agreements relating to the Service. Any general purchasing conditions or standard terms of the Customer are expressly excluded.2.3 Amendments
LightOn reserves the right to amend these Terms in accordance with Article 20 – Modifications to the Terms. Amendments to Enterprise Agreements require a written addendum signed by both Parties.2.4 Special conditions, prior and specific agreements
Where a Customer (or any of its affiliates) is party to a separate signed agreement with LightOn governing the use of any LightOn product (including Paradigm enterprise deployments), that agreement governs the relationship for that product. These Terms govern only the Customer’s use of the Console. In case of conflict between the two, the separate signed agreement prevails for the products it covers.Article 3 – Eligibility and Account Registration
3.1 Eligibility
The Service is intended exclusively for professional use by businesses, developers, and organisations (“Business Users”). By registering, you represent and warrant that:- You are at least 18 years of age;
- You have the authority to bind the entity on whose behalf you are registering;
- You are acting for professional or commercial purposes, not as a consumer;
- Your use of the Service will comply with all applicable laws and regulations, including those of France and the European Union.
3.2 Account creation
To access the Service, the Customer must create an account via the Console registration page by providing accurate and complete information, including, where applicable:- A valid professional email address;
- First and family name of the person creating the account on behalf of the Customer;
- Customer’s legal information: legal name and registered address;
- Customer’s tax information: VAT identification number;
- Acceptance of these Terms, the DPA, and the AUP.
3.3 Account security
The Customer is solely responsible for:- Maintaining the confidentiality of its account credentials;
- All activities occurring under its account;
- Promptly notifying LightOn at security@lighton.ai of any suspected unauthorised access or breach.
3.4 Organisational accounts
Where the Customer is a legal entity, the person completing registration is deemed to have authority to bind that entity. Multiple Users may be authorised under a single account, subject to the plan’s seat limits. The Customer remains fully responsible for all Users’ compliance with these Terms.Article 4 – API Keys
4.1 Generation and use
Upon account creation, the Customer may generate API Keys through the Console dashboard. Each API Key:- Is unique to the Customer’s account;
- Must not be shared with unauthorised third parties;
- May be revoked by the Customer or by LightOn at any time.
4.2 Security obligations
The Customer must treat API Keys as confidential credentials and must:- Store them securely (e.g., using secret management services, environment variables) and not embed them in public source code repositories;
- Rotate keys promptly upon any suspected compromise;
- Implement appropriate access controls to limit key exposure to authorised systems and personnel.
4.3 Responsibility
Any API call made using the Customer’s API Key is deemed to originate from the Customer. The Customer is responsible for all charges, data submitted, and Outputs generated through its API Keys, regardless of whether the call was authorised.4.4 Revocation
LightOn may revoke an API Key immediately, without prior notice, if it reasonably suspects misuse, a security incident, or a violation of these Terms.Article 5 – Description of the Service
5.1 Console features
The Console provides access to the following core capabilities:- Account management: registration, profile management, team and user management, API key lifecycle management;
- Playground: interactive testing environment for AI Features;
- AI API endpoints: programmatic access to AI Features as described in the Documentation, including for instance generation, embeddings, RAG, search, indexation, OCR, and Vision;
- Usage dashboard: real-time and historical metrics on API consumption, storage, and billing;
- Documentation and SDK access: guides, API reference, and developer tools.
5.2 AI Features
The AI Features accessible through the Console include, without limitation:- Text generation: completion and chat-style LLM inference over available models;
- Embeddings: dense vector representations of text and documents;
- RAG (Retrieval-Augmented Generation): combined retrieval and generation pipelines over indexed knowledge bases, documents, data, etc.;
- Document search and indexation: ingestion, parsing, chunking, and semantic indexing of documents;
- OCR: extraction of text and structured data from scanned documents and images;
- Vision: multimodal analysis combining textual and visual inputs.
5.3 Deployment modes
The standard Console offering operates in multi-tenant SaaS mode, hosted by LightOn or its sub-processors on infrastructure located in the European Union. Enterprise Customers may additionally access the Service under the following deployment modes, governed by the applicable Special Terms:- Dedicated mono-tenant SaaS: a dedicated, logically or physically isolated instance hosted and managed by LightOn;
- Managed On-Premises: the Console software is deployed on the Customer’s own infrastructure and managed by LightOn;
- On-Premises (customer-operated): the Console software is deployed on and operated by the Customer on its own infrastructure;
- Hybrid On-Premises: the back-end logic is operated by the Customer on its infrastructure, while LightOn provides stateless GPU nodes for inference computation on a shared basis.
Article 6 – Free Tier
6.1 Free Tier offering
LightOn offers a Free Tier allowing eligible Customers to access a limited version of Console at no charge, as described on the Pricing Page. Free Tier access can be subject to the following conditions:- Monthly call quotas and storage limits as defined on the Pricing Page;
- Rate limits and throttling as described in the Documentation;
- Availability on a best-efforts basis, without any SLA commitments;
- Access to a limited set of models and features;
6.2 No SLA on Free Tier
The Free Tier is provided “as is” and “as available.” LightOn provides no uptime guarantees, no support commitments, and no data retention guarantees under the Free Tier, except as required by applicable law.6.3 Transition to paid plans
If the Customer exceeds Free Tier limits, API calls may be throttled or rejected, specifically for the feature or subset for which the limit has been reached. To access higher volumes or additional features, the Customer can upgrade to a Paid Plan. LightOn may, at its discretion, notify the Customer when approaching Free Tier limits.6.4 Free Tier modifications
LightOn reserves the right to modify, reduce, or discontinue the Free Tier at any time, with 30 days’ prior notice by email or through the Console dashboard.Article 7 – Paid Plans and Billing
7.1 Plans
Paid access to the Service is available under the plans described on the Pricing Page, which may include:- Usage-based plans: the Customer is billed periodically based on actual consumption (API calls, tokens processed, documents indexed, storage used, etc.);
- Subscription plans: flat-rate monthly or annual subscriptions providing agreed quotas;
- Enterprise plans: custom pricing and terms, as set out in a Purchase Order.
7.2 Prices
Prices are set out on the Pricing Page. Unless otherwise stated, prices are:- Exclusive of all applicable taxes (including VAT);
- Denominated in euros (€);
- Subject to revision as set out in Article 7.7.
7.3 Payment methods and payment service provider
All payments under self-serve Plans are processed by Stripe, Inc. (“Payment Processor”), subject to Stripe’s applicable terms of service. LightOn accepts payment by credit card. Additional payment methods may be made available at LightOn’s discretion. Invoices are denominated in euros (EUR). For Customers paying from accounts held in another currency, Stripe applies its standard foreign exchange conversion at the time of the transaction; LightOn bears no liability for exchange rate fluctuations or conversion costs incurred by the Customer. For self-serve Plans, payment is processed automatically at the end of each billing cycle. The Customer is responsible for maintaining valid and up-to-date payment information in the Console dashboard.7.4 Billing cycle and invoicing
Billing cycles and invoice issuance are as follows:- Monthly usage-based plans: billed in arrears at the end of each calendar month;
- Annual subscriptions: billed in advance at the start of each annual term, unless otherwise agreed;
- Enterprise plans: in accordance with the applicable Purchase Order.
7.5 Prepaid credits
LightOn may offer prepaid credit packages. Credits:- Are non-refundable once purchased, except as required by applicable law;
- Have a validity period as specified at the time of purchase;
- Are non-transferable.
7.6 Non-payment and suspension
In the event of failed payment or non-payment:- LightOn may suspend access to the Service after providing written notice (email) and a cure period of 7 business days;
- Late payment shall bear interest at three (3) times the legal interest rate, plus a flat-rate collection indemnity of €40, in accordance with Articles L.441-6 and D.441-5 of the French Code de commerce;
- Persistent non-payment for more than 60 days may result in termination of the account pursuant to Article 18.
7.7 Price revisions
For subscription plans in force, prices may be revised anytime with prior 30 days notice. Existing customers may cancel their subscription at any time during the interim period, in accordance with clause 18.2.7.8 Disputes
The Customer must raise any billing dispute within 15 days of receiving the invoice, by contacting support@lighton.ai. Undisputed amounts remain due and payable.Article 8 – License and Intellectual Property
8.1 License to use the Service
Subject to the Customer’s full compliance with these Terms and payment of applicable fees, and except as mentioned in Purchase Orders or other contractual documents, LightOn grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:- Access and use the Console and its AI Features via the APIs and web interface;
- Integrate the API outputs into the Customer’s own applications and workflows;
- Make copies of the Documentation strictly necessary for the Customer’s internal use.
8.2 Restrictions
The Customer must not, and must ensure its Users do not:- Reproduce, copy, decompile, reverse engineer, disassemble, or attempt to extract the source code of the Console or any AI model made available or used through the Console, except to the extent expressly permitted by applicable law;
- Modify, adapt, translate, or create derivative works of the Console software or LightOn’s models;
- Sublicense, rent, sell, resell, lease, or otherwise transfer access to the Service to third parties, other than as part of the Customer’s own products or services that consume the APIs;
- Use the Service to train, fine-tune, or distil competing AI models, or to benchmark the Service against competitors for public commercial purposes, without LightOn’s prior written consent;
- Circumvent or attempt to circumvent any technical access controls, rate limits, or usage restrictions;
- Use the Service in a manner that would infringe any third party’s intellectual property rights.
8.3 LightOn’s intellectual property
All intellectual property rights in and to the Console, the AI Features, LightOn’s models, the Documentation, and any related technology remain the exclusive property of LightOn. Nothing in these Terms transfers any intellectual property right to the Customer other than the limited license granted in Article 8.1. LightOn’s trademarks, logos, and branding may not be used without prior written authorisation.8.4 Customer Data and outputs
As between the Parties:- Customer Data (Input): the Customer retains full ownership of all Input Data submitted to the Service.
- Output Data: the Customer owns Output Data generated in response to its inputs, subject to any third-party rights and to the limitations described in 8.6 License granted to LightOn below.
8.5 Copyright and output similarity
The Customer acknowledges that the AI models provided via the Console are trained on large corpora of text and data, which may include material protected by third-party intellectual property rights. As a result:- Output Data may reflect patterns, phrasing, or structures statistically derived from such training material, and may, in certain cases, bear similarity to pre-existing copyrighted works, without LightOn necessarily being aware of this at the time of generation;
- Due to the statistical nature of generative AI, Output Data produced in response to similar or identical inputs may be substantially similar or identical across different customers. LightOn makes no warranty of exclusivity or uniqueness with respect to any Output Data.
8.6 License granted to LightOn
To provide the Service, the Customer grants LightOn and its authorised sub-processors a non-exclusive, worldwide, royalty-free, limited license to host, process, store, cache, and transmit Customer Data solely to the extent necessary to deliver the Service, enforce these Terms, and comply with applicable law. This license terminates upon deletion of Customer Data as provided in Article 12 – Data Portability and Deletion. LightOn does not use Customer Data to train, fine-tune, or improve any general-purpose AI models, except where the Customer has expressly opted into such use in writing or through a clearly presented consent mechanism in the Console.8.7 Feedback
Where the Customer provides LightOn with feedback, suggestions, or ideas regarding the Service (“Feedback”), LightOn may freely use such Feedback to improve its products and services without any obligation of confidentiality or compensation, unless a separate written agreement provides otherwise.Article 9 – AI-Specific Provisions
9.1 Nature of AI outputs
The AI Features are probabilistic systems. Output Data is generated based on statistical patterns and may be:- Inaccurate, incomplete, or inconsistent;
- Similar or identical to output generated for other customers (due to model generality);
- Subject to hallucinations, biases, or errors.
9.2 Customer as deployer under the EU AI Act
Where applicable, the Customer acts as a deployer of AI systems within the meaning of the EU AI Act. As such, the Customer is responsible for:- Assessing whether its intended use of the AI Features falls within any prohibited or high-risk use case category under the EU AI Act;
- Ensuring that its deployment complies with all obligations applicable to deployers, including transparency, human oversight, and data governance requirements;
- Refraining from using the Service for purposes prohibited under Article 5 of the EU AI Act, including without limitation: social scoring systems, real-time remote biometric identification in public spaces (except as permitted by law), or systems designed to exploit psychological vulnerabilities.
9.3 Non-use for prohibited AI applications
The Customer expressly agrees not to place on the market, put into service, or use the Service for any AI practice prohibited under Article 5 of the EU AI Act, as that Article may be amended or supplemented from time to time, including any practice falling within points (a) to (h) of Article 5(1).9.4 AI transparency obligations
Where required by applicable law, the Customer is responsible for informing its own end-users that content has been generated or assisted by an AI system, and for providing any required disclosures regarding automated decision-making.9.5 Model availability and changes
LightOn may update, replace, or retire AI models made available through the Console, with reasonable prior notice. LightOn will endeavour to maintain backward compatibility of API interfaces; however, model-level changes (e.g., updated weights, altered output characteristics) may affect Customer integrations.Article 10 – Acceptable Use Policy (AUP)
10.1 General obligations
The Customer agrees to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. The Customer must not use the Service to process, generate, transmit, or store content that:- Is illegal, fraudulent, defamatory, threatening, harassing, or abusive;
- Infringes any third party’s intellectual property, privacy, or other rights;
- Constitutes or facilitates discrimination based on race, ethnic origin, religion, disability, gender, sexual orientation, nationality, or any other protected characteristic;
- Promotes terrorism, extremism, or violence;
- Contains or distributes malware, viruses, or other malicious code;
- Involves the non-consensual collection or processing of personal data;
- Is designed to deceive or manipulate users in harmful ways.
10.2 API abuse
The Customer must not:- Conduct load tests, stress tests, or security assessments of the Service without prior written consent from LightOn;
- Attempt to probe, scan, or test the vulnerability of the Service or its infrastructure without prior written consent from LightOn;
- Use automated bots or scripts in a manner that creates a disproportionate load or disrupts the Service for other customers;
- Attempt to access data or accounts belonging to other customers.
10.3 Security and sovereignty-sensitive uses
For public sector, defence, or critical infrastructure uses subject to specific security or sovereignty requirements (e.g., ANSSI SecNumCloud qualification, NATO classifications, NIS2 obligations, etc.), the Customer must notify LightOn prior to onboarding and must use an Enterprise Deployment mode specifically validated for such purposes. Multi-tenant SaaS mode is not validated for classified or Restricted (DR/TF) workloads.10.4 Enforcement
LightOn may investigate suspected AUP violations and may, at its sole discretion, issue a warning, throttle access, suspend the API Key(s) concerned, or terminate the Customer’s account in accordance with Article 18 – Term and Termination. LightOn may also report violations to competent law enforcement authorities where required by law.Article 11 – Data Protection and Privacy
11.1 General
LightOn processes personal data in accordance with applicable data protection law, including the GDPR and French Loi n° 78-17 du 6 janvier 1978 relative à l’informatique, aux fichiers et aux libertés (“Loi Informatique et Libertés”). LightOn’s Privacy Policy, available at https://docs.lighton.ai/en/support-legal/legal-and-compliance/privacy-policy, describes how LightOn processes personal data for which it acts as controller (e.g., Customer account data, billing information).11.2 LightOn as data processor
Where the Customer submits Input Data containing personal data to the Service for processing, LightOn acts as a data processor within the meaning of Article 28 GDPR. In such cases:- The Parties’ respective obligations are governed by the DPA, which is incorporated into these Terms by reference;
- The Customer, as data controller, is responsible for ensuring it has a valid legal basis to process such personal data and to transfer it to LightOn for processing;
- The Customer must not submit special-category data (Article 9 GDPR) or personal data of minors to the Service without a documented lawful basis and prior notification to LightOn.
- LightOn must assist the Customer for relevant matters mentioned in the GDPR and/or the DPA (data subjects rights, privacy impact assessment, data breaches, etc.).
11.3 Data residency
For the standard multi-tenant SaaS deployment, Customer Data is processed and stored on infrastructure located in the European Union, using sub-processors listed in the DPA. The Customer may request a specific data residency zone as part of an Enterprise Deployment, subject to availability and additional charges.11.4 Data minimisation and retention
LightOn applies data minimisation principles to usage and telemetry data. The specific retention periods applicable to Input Data, Output Data, logs, and usage data are set out in the DPA and the applicable SLA. In the SaaS modes where LightOn manages the inference nodes, inference and compute instances operate in a stateless manner: Input Data is not persistently stored on compute or inference nodes after a request is completed.11.5 Customer obligations
The Customer is responsible for:- The lawfulness of all personal data submitted to the Service;
- Providing appropriate notices and obtaining necessary consents from data subjects;
- Responding to data subject rights requests in respect of data processed through the Service;
- Maintaining its own records of processing activities as required by Article 30 GDPR.
Article 12 – Data Portability and Deletion
12.1 Export
During the term of the Customer’s subscription, the Customer may export its Customer Data (indexed documents, stored outputs, configuration data, etc.) via the Console interface or API, in standard formats as documented. LightOn will maintain export functionality for the duration of the subscription.12.2 Deletion upon termination
Following termination or expiry of the Customer’s account:- LightOn will delete or anonymise Customer Data within 30 days of the termination date, except where retention is required by applicable law or for legitimate legal purposes;
- Backups containing Customer Data will be purged with backups rotation and overwriting;
- The Customer will receive a confirmation of deletion upon request.
12.3 Portability for Enterprise Deployments
Where applicable, specific data portability and transition assistance obligations for Enterprise Deployments are set out in the applicable Special Terms.Article 13 – Security
13.1 LightOn’s security measures
LightOn implements technical and organisational measures designed to protect Customer Data against unauthorised access, disclosure, alteration, or destruction, including, without limitation:- Encryption of data in transit (TLS 1.2 or higher) and at rest (AES-256 or equivalent);
- Logical isolation of Customer environments in multi-tenant infrastructure;
- Role-based access controls and privileged access management;
- Audit logging of administrative access and API key usage;
- Regular vulnerability assessments and penetration testing;
- Business continuity and disaster recovery procedures;
- Certifications as specified in LightOn’s trust center.
13.2 Security incident notification
In the event of a personal data breach within the meaning of Article 4(12) GDPR, LightOn will notify the Customer without undue delay and, in any case, within 72 hours of becoming aware, in accordance with the Customer’s obligations under Article 33 GDPR and the DPA.13.3 Customer’s security obligations
The Customer is responsible for:- Implementing appropriate security measures in its own environment and applications integrating the APIs;
- Protecting API Keys and ensuring they are rotated regularly;
- Reporting suspected security incidents or vulnerabilities to LightOn at security@lighton.ai promptly.
13.4 Security for Enterprise Deployments
Security requirements, penetration testing rights, audits, and specific certifications applicable to Enterprise Deployments (including on-premises modes) are governed by the applicable Special Terms and, where applicable, Security Addenda forming part of the Enterprise Agreement.Article 14 – Service Levels and Availability
14.1 SaaS availability commitments
For Paid Plans, LightOn commits to the availability levels, maintenance windows, and support response times set out in the applicable SLA available upon request at support@lighton.ai.14.2 Free Tier and best-efforts basis
No SLA applies to the Free Tier. The Service is provided on a best-efforts basis under the Free Tier, and LightOn reserves the right to perform maintenance or impose throttling at any time.14.3 Scheduled maintenance
LightOn will endeavour to provide advance notice of scheduled maintenance affecting the Service, in accordance with the applicable SLA.14.4 Enterprise SLAs
Custom SLAs, including dedicated uptime commitments, incident escalation procedures, and premium support arrangements, may be agreed for Enterprise Deployments in the applicable Purchase Order or SLA addendum.Article 15 – Confidentiality
15.1 Obligations
Each Party (“Receiving Party”) agrees to keep confidential all non-public information disclosed by the other Party (“Disclosing Party”) in connection with the Service (“Confidential Information”), and to use such information solely for the purposes of performing or receiving the Service. Customer Data is considered the Customer’s Confidential Information. LightOn’s models, code, algorithms, infrastructure, pricing, and roadmap are LightOn’s Confidential Information.15.2 Exclusions
The confidentiality obligation does not apply to information that:- Is or becomes publicly available through no fault of the Receiving Party;
- Was already known to the Receiving Party prior to disclosure;
- Is independently developed by the Receiving Party without reference to the Confidential Information;
- Is required to be disclosed by applicable law or court order, provided the Receiving Party gives the Disclosing Party prompt prior notice where legally permitted.
15.3 Duration
Confidentiality obligations survive termination of these Terms for a period of five (5) years, except for trade secrets, which remain protected for as long as they qualify as such under applicable law.Article 16 – Warranties and Disclaimers
16.1 LightOn’s warranties
LightOn warrants that:- It has the right to grant the licenses set out in 8.1 License to use the Service;
- The Service will perform substantially in accordance with the Documentation under normal use and operating conditions;
- It will implement the security measures described in Article 13 – Security.
16.2 Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:- THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. LIGHTON MAKES NO ADDITIONAL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
- LIGHTON DOES NOT WARRANT THAT OUTPUT DATA WILL BE ACCURATE, COMPLETE, RELIABLE, OR FREE FROM ERRORS OR BIASES.
- LIGHTON DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM SECURITY VULNERABILITIES.
- LIGHTON IS NOT RESPONSIBLE FOR THE SUITABILITY OF THE SERVICE FOR THE CUSTOMER’S SPECIFIC USE CASE, INCLUDING ANY HIGH-RISK AI APPLICATION.
Article 17 – Limitation of Liability
17.1 Exclusion of indirect damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS, OR REPUTATIONAL DAMAGE), ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.17.2 Cap on liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LIGHTON’S TOTAL AGGREGATE LIABILITY TO THE CUSTOMER, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: (a) THE TOTAL AMOUNTS PAID BY THE CUSTOMER TO LIGHTON IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (b) TEN THOUSAND EUROS (€10,000).17.3 Free Tier
NOTWITHSTANDING ARTICLE 17.2, LIGHTON’S TOTAL LIABILITY IN RESPECT OF THE FREE TIER IS LIMITED TO ONE HUNDRED EUROS (€100).17.4 Exceptions
Nothing in these Terms excludes or limits liability for: death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable French or EU law.17.5 Customer indemnity
The Customer shall indemnify, defend, and hold harmless LightOn and its officers, directors, employees, and agents from and against any third-party claims, damages, or costs (including reasonable legal fees) arising from: (i) the Customer’s use of the Service in violation of these Terms; (ii) the Customer’s Input Data, including any infringement of third-party rights or data protection violations; (iii) the Customer’s end-users’ use of Customer-built applications powered by the Service.Article 18 – Term and Termination
18.1 Term
These Terms take effect on the Effective Date and remain in force until terminated as provided herein or, for Enterprise Deployments, for the term specified in the applicable Purchase Order.18.2 Termination by the Customer
The Customer may terminate its account:- Free Tier: at any time by deleting the account through the Console interface;
- Monthly plans: at any time, effective at the end of the current billing cycle;
- Annual subscriptions: at any time, with written notice to support@lighton.ai; early termination of an annual subscription does not entitle the Customer to a refund of prepaid fees except if LightOn notified the Customer of a price increase. In that case, the prepaid amount will be refunded on a pro rata basis from the date the price change takes effect;
- Enterprise Deployments: subject to the notice and termination provisions of the applicable Purchase Order (generally three (3) months’ notice at the end of the initial term or any renewal term).
18.3 Termination by LightOn
LightOn may terminate the Customer’s account:- Immediately, without notice, if the Customer materially breaches the AUP or engages in fraudulent, abusive, or unlawful conduct;
- With 30 days’ notice, for any other material breach of these Terms that the Customer fails to cure within such period;
- With 90 days’ notice, for the discontinuation of the Service;
- Immediately, in the event of non-payment exceeding 60 days after the due date.
18.4 Effect of termination
Upon termination:- All licenses granted to the Customer immediately cease;
- The Customer must immediately cease all use of the Service and API Keys;
- All amounts due and payable as of the termination date remain due, and no refunds are owed except as required by applicable law;
- LightOn will delete Customer Data as set out in Article 12 – Data Portability and Deletion.
18.5 Survival
The following provisions survive termination: Article 1 – Definitions, 8.3 LightOn’s intellectual property, 9.1 Nature of AI outputs, Article 15 – Confidentiality, Article 16 – Warranties and Disclaimers, Article 17 – Limitation of Liability, 18.4 Effect of termination, Article 19 – Governing Law and Dispute Resolution, and Article 21 – Miscellaneous.Article 19 – Governing Law and Dispute Resolution
19.1 Governing law
These Terms and any disputes arising from or in connection with them shall be governed by and construed in accordance with French law, without regard to its conflict of laws rules.19.2 Amicable resolution
In the event of a dispute, the Parties agree to use their best efforts to resolve it amicably. Either Party may initiate the amicable resolution process by giving written notice to the other Party describing the dispute in reasonable detail. The Parties shall negotiate in good faith for a period of 30 days from the date of such notice.19.3 Jurisdiction
If the Parties fail to resolve the dispute amicably, the courts of Paris, France, shall have exclusive jurisdiction, subject to any mandatory jurisdictional rules applicable under French or EU consumer protection law.19.4 Mediation
Without prejudice to the foregoing, the Parties may at any time agree to submit the dispute to mediation before a mediator appointed by mutual agreement or under the rules of the Centre de Médiation et d’Arbitrage de Paris (CMAP).Article 20 – Modifications to the Terms
LightOn reserves the right to modify these Terms at any time. Modifications will be notified to the Customer by:- Email to the registered account address; and/or
- A prominent notice in the Console dashboard.
- For paid annual subscriptions: LightOn will provide a pro-rata refund of prepaid fees for the unused period;
- For monthly and usage-based plans: no refund is owed for charges already incurred.
Article 21 – Miscellaneous
21.1 Entire agreement
These Terms (together with the documents referred to herein) constitute the entire agreement between the Parties with respect to the Service and supersede all prior agreements and representations.21.2 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions shall continue in full force.21.3 Waiver
The failure of either Party to enforce any provision of these Terms shall not constitute a waiver of that Party’s right to enforce such provision in the future.21.4 Assignment
The Customer may not assign or transfer any of its rights or obligations under these Terms without LightOn’s prior written consent. LightOn may assign its rights and obligations under these Terms to a successor entity in the event of a merger, acquisition, or sale of substantially all of its assets, provided it gives the Customer notice and the successor entity assumes all obligations under these Terms.21.5 Force majeure
Neither Party shall be liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, epidemics, pandemics, war, terrorism, government orders, cyberattacks not attributable to the Party’s negligence, or failures of third-party infrastructure providers. The affected Party must promptly notify the other and use its best efforts to mitigate the impact.21.6 Sub-processors and third parties
LightOn may use sub-processors to deliver the Service, as listed in the DPA. LightOn remains responsible for the acts and omissions of its sub-processors to the same extent as for its own acts and omissions under these Terms.21.7 Export controls
The Customer must comply with all applicable export control laws and regulations, including EU dual-use regulations and any applicable sanctions. The Customer represents that neither it nor any User is the subject of any applicable trade restriction.21.8 Accessibility
LightOn will make its best efforts to ensure that the console generally complies with the applicable digital accessibility standards RGAA / EN 301 549.21.9 Communications and notices
All notices under these Terms must be sent in writing:- To LightOn: by email to compliance@lighton.ai and/or by registered post with acknowledgment of receipt to LightOn SA, 2 Rue de la Bourse, 75002 Paris, France;
- To the Customer: by email to the registered account address.