> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lighton.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to submit a report to the Support team

> On this page, you will find the official methods to report a bug, submit a feature request, or ask a question to our team.

<Card title="Submit a ticket" icon="mailbox" horizontal href="https://lighton.zendesk.com/hc/en-us/requests/new" />

## Track your requests on Zendesk

<Warning>
  A Zendesk account is required to submit and track a request.
</Warning>

Zendesk centralizes all requests and bug reports. Creating an account allows you to track their status.

* [Click here](https://lighton.zendesk.com/hc/en-us/requests) to access your requests tracker

## Report a bug via the flag button in Paradigm

This method is recommended when the issue is directly related to a conversation or a document. It also allows you to report an issue without leaving the application during your use.

<Accordion title="Steps to follow" icon="sparkles">
  * Click on the **flag** icon in the relevant conversation
  * Fill in all the required information
  * Check the box allowing you to **share the associated document(s)**, if possible
  * Validate the submission of the report
</Accordion>

## Contact us by email

[support@lighton.ai](mailto:support@lighton.ai)

This method is recommended if you cannot access the interface or if you need to provide a large amount of detail.

## Optimal content of a request

Regardless of the channel used (email, Zendesk, or flag), we invite you to provide **as much information** as possible to enable better analysis and resolution of the reported issue.

## For an issue, please provide:

* A **clear and detailed description of the issue**
* The **steps you followed to reproduce the issue**
* The **expected result**: what you think should happen when following the reproduction steps
* The **observed result**: what you actually observe when following the reproduction steps
* **Screenshots** and/or a **video showing the issue and/or an error message**
* Any **information** you can give us is **relevant** for exemple:
  * **Operating system** (Windows, Mac, Linux, …)
  * **Browser** and **version**
  * **Paradigm version**
  * If applicable, the **Paradigm environment** (*Pre-production, Production*)
  * Approximate **date and time**

**Console errors:** If you are comfortable with technical details, you can check your browser console (F12 key on Chrome or Firefox):

* Right-click on the web page
* Select “Inspect” or “Inspect Element”
* Click on the “Console” tab
* Capture any error messages

## For a feature request, please provide:

* An **exhaustive description of the expected feature**
* The **need or objective** that this feature would address
* A **concrete use case**