> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lighton.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Group Management: Solving Common Issues

> Explore effective strategies and practical solutions to identify, address, and resolve common challenges in group management, fostering collaboration and productivity.

## User cannot see group

**Symptoms**:

* Group doesn't appear in user's group list
* User cannot access group workspaces

**Check**:

1. Is the user a member of the group?
2. Has the group been created successfully?
3. Is the user's account active?

**Solutions**:

1. **Add user to group** (Admin Panel):
   * Navigate to Groups → Select group → Add member
2. **Verify account status**:
   * Check user is active in company
   * Ensure not marked for deletion

***

## User cannot access workspace

**Symptoms**:

* User is group member but can't access workspace
* Workspace doesn't appear in user's workspace list in Chat UI

**Check**:

1. Is the workspace associated with the user's group?
2. Is the workspace active (not deleted)?
3. Does user have required role for workspace access?

**Solutions**:

1. **Associate workspace with group** (Admin Panel):
   * Navigate to Workspaces → Select workspace → Set group
2. **Verify workspace status**:
   * Ensure workspace not archived or deleted
3. **Check user role**:
   * Verify user has appropriate permissions

***

## Cannot delete group

**Symptoms**:

* Delete button grayed out or missing
* Error when attempting to delete

**Check**:

1. Is this a Company or Private group? (Cannot be deleted)
2. Do you have admin permissions?
3. Is group still associated with workspaces?

**Solutions**:

1. **Only Custom groups can be deleted**:
   * Company groups: Automatic, cannot delete
   * Private groups: One per user, cannot delete
2. **Remove workspace associations first**:
   * Reassign workspaces to other groups
   * Then delete group
3. **Verify admin permissions**:
   * Ensure you have Admin, Sys Admin, Account Manager, or Company Admin role